Prime Toys Shipping and Returns

We ship out all items within 1-3 business days for all domestic orders and 2-4 business days for all international orders, but will usually ship out items within 24 hours. We process orders on Mon. -  Sat., and do not process any orders on Sunday or holidays. Our primary shipping carriers are FedEx and USPS. If your order requires any special processing, please email us ASAP and we will assist you the best we can. 

Free Domestic Shipping

 

Prime Toys now offers Free Standard Shipping on all orders over $100 to the contiguous United States! Please note that in using this service, if you would like your order split into multiple shipments and each shipment is less than $100, you will need to be invoiced for the shipping amount of that shipment.

    Standard shipping is either USPS Priority Mail/Parcel Select or FedEx Ground/Smart Post, depending on the weight and size of the package.

    If you are interested in expedited shipping rates, please contact us at info@primetoys.net so we can provide you with accurate shipping options.

    Hold My Stuff/Add This Order To Another Order

    If you have placed an order with us already, and you would like to add items to an existing order, you may choose the shipping options "Hold My Stuff/Add This Order To Another Order". 

    If you do not have any existing orders, we will hold your items until you email us that you would like us to send them out, at which point we will invoice you for shipping and send your items out once payment has been received.

    If at any point you have questions, or would like to provide us special instructions, please don't hesitate to ask us by emailing us at info@primetoys.net and we will be more than happy to help.

    International Shipping

    Please note all international orders are subject to their country's tax and import duties. Prime Toys is not responsible for these charges.

    Packing

    We will ensure that we will not pack items that have severe damage to their boxes(unless otherwise noted in the description), however we cannot guarantee their condition, and boxes may contain dents, bends or dings. For all figures in a bubble, we will do our best to ensure we do not send out a figure that is clearly broken. We take extra care to ensure all items are properly packaged for their journey to their new home, but sometimes packages may be mishandled by the carrier. If your package arrives and it is damaged, please contact us right away and we will work with the carrier to resolve any disputes. 

    Cancellations

    An order may be cancelled at any time as long as the order's Fulfillment Status is Unfulfilled. Cancellations will result in store credit being issued in the amount of total items cancelled. Please email us ASAP at info@primetoys.net if you need to cancel. Once an order has been Fulfilled, it will be subject to our return policy. 

    You may also cancel certain portions of an order as long as the Fulfillment Status is Unfulfilled. This is subject to the same rules as above, or the return policy if the order has already been Fulfilled. Please note that in some cases an order may be marked as Unfulfilled for up to 24 hours after the order has been shipped.

    Returns

    We will accept returns for any items up to 7 days after delivery. The item must be returned in the same condition it was received in, and items that are damaged will be returned and a refund will not be processed. Refunds on returns will be in the form of store credit. If the item was sent using free or discounted shipping, the amount refunded will be less that shipping amount. Please note that shipping charges will not be refunded. Returns will also be subject to 10% restocking fee. Refunds for general returns will be issued in the form of store credit. If the item has a factory defect, we will first try to obtain a replacement from the manufacturer for any missing parts, or we will try to repair it. If we cannot reasonably fix the problem, we will exchange it for the same item, or if we are out of stock offer store credit or a refund to the credit card that was used for payment upon receiving the item. Note that a factory defect applies to missing pieces or deformed molds. Please note that returns due to damaged boxes or boxes that are not a certain grade will be subject to our general return policy, not our defective item return policy. If the item is defective, or if you received the wrong item, we will pay for shipping costs. Shipping costs for a general return is the responsibility of the buyer. Please contact customer service before sending any items back at info@primetoys.net

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 7 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@primetoys.net.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Outlet Deals

    Outlet deals are great ways to get deep discounts on new items. Outlet deals are items that have boxes that where damaged either at the manufacturer, or during the original shipping process. Or, items that have manufacturer flaws. Please note that due to the nature of these items, we cannot accept returns or exchanges.